Do You Ignore Your Customers?How you can stop making this all too common mistake.Jun 28, 2021Jun 28, 2021
Oh, Customer Service!Since being in lockdown my online shopping habits have increased — I thought I was an avid online shopper before my shopping habits have…Aug 24, 2020Aug 24, 2020
Published inBetter ProgrammingWhat Can the Tech Industry Do?How you can help encourage more diversity and bring change to the tech industryJun 8, 20201Jun 8, 20201
Why brands need to lean into their humanityWhen a brand treats you poorly what is your typical reaction? Do you vent at the brand? Do you vent to friends? Do you jump on social…Jun 1, 2020Jun 1, 2020
What opportunity does COVID-19 provide Customer Success teams?I am a firm believer that adversity as horrible as it is, is usually coupled with an opportunity. Although this is not always apparent as…May 25, 20201May 25, 20201
Does your Favourite Brand get it?I have always been a shopper. In my teens you would find me at the local shopping centre every weekend buying clothes and beauty products…May 19, 2020May 19, 2020